The desk is open
One address, several desks, fewer missing memos, and a fighting chance that your note reaches the right tray.
Email support
Write to support@jasoos.me. Game help, purchase questions, accessibility feedback, and privacy requests all start there.
Email supportA useful subject line gets your note to the right desk before someone files it under “mysterious envelope.” Try “Privacy request,” “Purchase help,” or “Accessibility feedback.”
What to include
A short description is enough to start. Helpful details: device, browser, page or case, what you expected, and what happened instead. For a purchase, include the item and Stripe checkout or order reference if available. For privacy, say whether you want access, correction, export, or deletion.
Please do not send passwords, card numbers, government IDs, or a case solution you want kept secret. The mailroom has limits.
Safety and security
If someone is in immediate danger, contact local emergency services, not Jasoos support. If you believe you found a security issue, use the private reporting instructions in our security policy; do not include exploit details in a public post.