For when the record goes missing
Fast routes for stuck detectives, lost purchases, privacy requests, and buttons behaving like they slipped out the back door.
Start here
The contact page is the next sensible stop. Bring the page, device, and a short account of the trouble; dramatic reenactment remains optional, though the desk respects commitment.
Account and privacy
You can play as a guest. Optional Google or Facebook sign-in may be available when enabled. For an export, deletion, correction, or question about your information, email support@jasoos.me with “Privacy request” in the subject. We may ask you to verify the record before acting.
Purchase help
Jasoos has no subscription at launch. For a missing item, duplicate charge, or refund request, contact support@jasoos.me and include the checkout reference if you have it. Never send card numbers by email. Read the Refunds page first for the details we need.
Report a problem
Tell us what you were trying to do, what happened instead, your device/browser, and a screenshot if it is safe to share. For security concerns, use the private reporting path. Public exploit details make terrible confetti.
Contact support